Last Updated: 24 August 2026
This Privacy Policy explains how Visual Vault LLP, operating the brand Ur Gift Story (“UGS”, “we”, “us”, or “our”), collects, uses, stores, processes and protects information provided by customers and visitors to urgiftstory.com (“Website”).
By accessing or using our Website, creating an account, placing an order, submitting an enquiry or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy.
1. ABOUT US
Legal Entity: Visual Vault LLP
Brand: Ur Gift Story
Business Address: Shop No. 14, A Wing, KPCT Mall, Fatimanagar, Hadapsar, Pune – 411040, Maharashtra, India
GSTIN: 27AAYFV5598C1ZA
Website: urgiftstory.com
Customer Support Email: info@urgiftstory.com
Customer Support Phone/WhatsApp: +91-8999242038
2. INFORMATION WE COLLECT
Depending on how you use our Website and services, we may collect:
- Name, mobile number and email address
- Billing and shipping addresses
- Products purchased and order details
- GST details, where applicable
- Business/company information for corporate orders
- Payment status and transaction-related information
- Names, messages, photographs, logos, artwork and designs supplied for personalised products
- IP address, browser/device information, operating system, pages visited, Website interaction data, approximate technical location and referral/source information
- Information collected through cookies, pixels and similar technologies
We do not ordinarily store complete credit/debit card information on our systems. Online payments may be processed through third-party payment service providers such as Razorpay.
3. HOW WE USE YOUR INFORMATION
We may use information to:
- Process and fulfil orders
- Manufacture and customise products
- Arrange delivery and shipping
- Process payments
- Communicate order updates
- Respond to customer support requests
- Process returns, replacements and eligible store-credit requests
- Provide corporate and bulk-order quotations
- Maintain business and transaction records
- Prevent fraud and misuse
- Improve our Website, products and services
- Analyse Website usage
- Conduct advertising and marketing activities
- Send promotional communications where permitted and appropriately consented to
- Comply with applicable laws and legal obligations
4. CUSTOMER-PROVIDED PHOTOGRAPHS, ARTWORK AND PERSONALISED CONTENT
When you submit photographs, artwork, logos, names, messages or other content for a personalised product, you authorise us to use that content to the extent reasonably necessary to design, manufacture, fulfil and deliver your order.
You are responsible for ensuring that you have the necessary rights and permissions to provide such content to us.
5. MARKETING USE OF PERSONALISED PRODUCTS
Where a customer separately provides consent, photographs or videos of a personalised product created by UGS may be used for our Website, social media, advertising, portfolio, promotional campaigns and marketing materials.
Marketing consent is separate from the consent required to process and fulfil the customer’s order. Customers may choose not to provide marketing consent.
6. SHARING OF INFORMATION
We may share relevant information with trusted third parties where necessary, including payment processors such as Razorpay, courier/logistics partners, manufacturing and production partners, technology/hosting providers, analytics and advertising providers, professional advisers and government authorities where legally required.
7. COOKIES AND TRACKING
Our Website may use cookies, pixels and similar technologies to enable functionality, remember preferences, understand traffic, measure advertising effectiveness and improve user experience.
8. MARKETING COMMUNICATIONS
Where permitted and where appropriate consent has been obtained, we may contact you by email, SMS, WhatsApp, phone or other digital channels. You may opt out of promotional communications. Essential transactional communications may still be sent.
9. DATA SECURITY
We take reasonable technical and organisational measures to protect information against unauthorised access, misuse, alteration, disclosure or destruction. No online system can be guaranteed completely secure.
10. DATA RETENTION
We retain personal information for as long as reasonably necessary for order fulfilment, customer support, business/financial records, dispute resolution, fraud prevention and legal obligations. When no longer required, information may be deleted, anonymised or otherwise disposed of, subject to applicable law.
11. CHILDREN'S PRIVACY
Our Website is not intended for children below 12 years of age to independently place orders or provide personal information. If we become aware of inappropriate collection, we may take reasonable steps to delete the information.
12. THIRD-PARTY WEBSITES
Our Website may contain links to third-party websites, payment platforms, social media platforms or other services. We are not responsible for their privacy practices, security or content.
13. INTERNATIONAL ORDERS AND DATA TRANSFERS
For international orders, relevant information may be shared with payment processors, logistics providers, customs-related service providers and others involved in fulfilment. Such processing may involve service providers outside India, subject to applicable law.
14. YOUR CHOICES AND RIGHTS
Subject to applicable law, you may contact us regarding access to information relating to you, correction of inaccurate information, withdrawal of consent where applicable, opting out of promotional communications, and privacy-related questions or concerns.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. The updated version will be posted with a revised Last Updated date.
16. GRIEVANCE OFFICER
Name: [NAME TO BE UPDATED]
Designation: Grievance Officer
Email: [EMAIL TO BE UPDATED]
Phone: [PHONE NUMBER TO BE UPDATED]
Address: Shop No. 14, A Wing, KPCT Mall, Fatimanagar, Hadapsar, Pune – 411040, Maharashtra, India
17. CONTACT US
Ur Gift Story
A brand operated by Visual Vault LLP
Shop No. 14, A Wing, KPCT Mall, Fatimanagar, Hadapsar, Pune – 411040, Maharashtra, India
Email: info@urgiftstory.com
Phone/WhatsApp: +91-8999242038