Last Updated: 24 August 2026
Welcome to Ur Gift Story (“UGS”, “we”, “us”, or “our”). These Terms & Conditions govern access to and use of urgiftstory.com and purchases made through the Website.
The Website is operated by:
Visual Vault LLP
Shop No. 14, A Wing, KPCT Mall, Fatimanagar, Hadapsar, Pune – 411040, Maharashtra, India
GSTIN: 27AAYFV5598C1ZA
By accessing the Website or placing an order, you agree to these Terms & Conditions.
1. ELIGIBILITY FOR RETURNS
You must be at least 12 years of age to use the Website for purchasing products. Where applicable law requires a parent or guardian for a binding transaction, the Website should be used with their involvement.
2. PRODUCTS AND SERVICES
UGS offers ready-made gifts, personalised gifts, customised products, corporate gifts, bulk gifting solutions, merchandising products, custom manufacturing and related services.
Products may be manufactured by UGS, sourced from third-party manufacturers or supplied through both methods.
3. PRODUCT INFORMATION
We make reasonable efforts to keep product descriptions, specifications, photographs and pricing accurate. Minor differences may occur due to screens, lighting, materials, printing, hand-finishing and manufacturing processes and do not necessarily constitute defects.
4. PRODUCT AVAILABILITY
Products are subject to availability. UGS may limit quantities, discontinue products, modify specifications, correct listing/pricing errors or decline/cancel an order where fulfilment is not reasonably possible.
5. PRICING AND TAXES
Prices may change. Applicable taxes will be charged as required by law. GST information may be requested for eligible business customers. Corporate/bulk pricing may depend on product, quantity, customisation, packaging, destination and agreed specifications.
6. PAYMENTS
The Website accepts UPI and credit cards. Payments may be processed through Razorpay. Cash on Delivery and EMI/payment plans are not currently offered unless expressly stated. Orders are generally processed only after successful payment confirmation.
7. ORDER CONFIRMATION
An order confirmation may be sent to the contact details provided. Confirmation does not necessarily mean dispatch. UGS may request additional information, artwork approval or clarification before production.
8. CUSTOM AND PERSONALISED ORDERS
Personalised products may include names, messages, photographs, logos, artwork, designs and other customer-supplied information. Customers are responsible for ensuring submitted information is correct. UGS may request artwork approval before production. Once production begins, changes may not be possible.
9. CUSTOMER-PROVIDED CONTENT
Customers must have the necessary rights and permissions to provide photographs, logos, artwork, designs, text or other content. Content must not knowingly infringe copyright, trademark, privacy, publicity or other rights or applicable law. UGS may refuse problematic content.
10. CUSTOMER APPROVAL
Where UGS provides artwork, proofs or mock-ups, customers must check names, spellings, dates, numbers, messages, photographs, logos, colours, dimensions and other details before approval. Customer-approved errors or incorrectly supplied information may not qualify for replacement.
11. OWNERSHIP OF DESIGNS AND ARTWORK
Unless agreed otherwise in writing, artwork, layouts, production files, design concepts and other creative materials developed by UGS remain UGS property. Customer-provided intellectual property remains with the customer or relevant rights holder.
12. MARKETING USE OF PERSONALISED PRODUCTS
Where separate consent is provided, UGS may photograph or record completed personalised products for social media, Website portfolios, advertising, marketing and promotional content. Customers may decline marketing consent.
13. ORDER CANCELLATION
Standard/non-personalised orders may generally be cancelled within 2 days of placing the order, provided fulfilment has not progressed beyond a reasonably cancellable stage.
Personalised/customised orders require upfront payment. Once production, customisation, procurement or other order-specific work has commenced, cancellation may result in the amount paid becoming non-refundable, subject to applicable law.
14. DELIVERY
Standard products generally have an estimated delivery timeline of 7–10 days. Personalised/customised products generally have an estimated delivery timeline of 10–14 days.
Timelines are estimates and may be affected by courier delays, weather, transportation disruptions, public holidays, strikes, customs, incorrect customer information and events beyond UGS’s reasonable control.
UGS uses third-party logistics providers and their applicable delivery rules may apply.
15. INTERNATIONAL SHIPPING
Customers placing international orders are responsible for customs duties, import taxes, local taxes, customs clearance charges, local handling fees and other destination-country charges. UGS is not responsible for customs delays, confiscation or restrictions resulting from destination-country rules.
16. RETURNS AND REPLACEMENTS
Returns and replacements are governed by the Return, Replacement & Refund Policy. Eligible claims generally must be raised within 7 days of delivery. Personalised products are generally not eligible for change-of-mind returns or customer-provided errors. Eligible damage, wrong-product, manufacturing-defect or UGS personalisation-error cases may qualify for replacement subject to verification.
17. STORE CREDIT
Where UGS approves a refund where replacement is not appropriate or possible, the refund may be provided as UGS Store Credit. Store Credit is valid for 6 months from issue unless otherwise stated.
18. CORPORATE AND BULK ORDERS
Corporate and bulk orders may have minimum quantities and may be subject to separate quotations, proposals, purchase orders or written agreements covering quantity, pricing, taxes, customisation, artwork, payment schedule, production, delivery, cancellation and replacement.
19. THIRD-PARTY SERVICES
UGS may rely on third-party providers for payments, shipping, hosting, analytics, advertising, technology and manufacturing. UGS is not responsible for independent failures of third-party services, although we will reasonably assist where appropriate.
20. WEBSITE USE
You agree not to use the Website unlawfully, attempt unauthorised access, interfere with Website functionality, upload malicious software, copy Website content without permission, misuse another person’s information or conduct fraudulent transactions.
21. INTELLECTUAL PROPERTY
UGS branding, logos, Website content, photographs, graphics, text, designs and other original materials are owned by or licensed to UGS and protected by applicable law. They may not be copied, reproduced, modified, distributed or commercially exploited without permission except where permitted by law.
22. THIRD-PARTY LINKS
Third-party links may be provided for convenience. UGS is not responsible for third-party content, availability, security or privacy practices.
23. LIMITATION OF LIABILITY
To the extent permitted by law, UGS will not be liable for losses arising from circumstances beyond reasonable control, including courier delays, customs delays, incorrect customer information, customer-approved artwork errors, third-party interruptions or force majeure events. Nothing excludes or restricts liability or consumer rights that cannot legally be excluded or restricted.
24. FORCE MAJEURE
UGS will not be responsible for delay or failure caused by circumstances beyond reasonable control, including natural disasters, war, government restrictions, strikes, epidemics, transportation disruptions, supply shortages, technical failures or other extraordinary events.
25. PRIVACY
Use of the Website is also governed by the UGS Privacy Policy.
26. GRIEVANCE REDRESSAL
Grievance Officer: [NAME TO BE UPDATED]
Designation: Grievance Officer
Email: [EMAIL TO BE UPDATED]
Phone: [PHONE NUMBER TO BE UPDATED]
Address: Shop No. 14, A Wing, KPCT Mall, Fatimanagar, Hadapsar, Pune – 411040, Maharashtra, India
Customer grievances will be acknowledged and addressed in accordance with applicable law.
27. GOVERNING LAW
These Terms & Conditions are governed by the laws of India. Subject to applicable consumer-protection laws and jurisdictional requirements, disputes shall be subject to the jurisdiction of appropriate courts and authorities in Pune, Maharashtra. Nothing prevents a consumer from exercising statutory rights or remedies available under applicable law.
28. CHANGES TO THESE TERMS
UGS may update these Terms from time to time. Updated Terms will be published with a revised Last Updated date.
29. CONTACT US
Ur Gift Story
A brand operated by Visual Vault LLP
Shop No. 14, A Wing, KPCT Mall, Fatimanagar, Hadapsar, Pune – 411040, Maharashtra, India
Email: info@urgiftstory.com
Phone/WhatsApp: +91-8999242038